Privacy Policy & Booking Terms

Depending on how you use the website, Waterloo Coffee may collect information such as:

• Name
• Phone number
• Email address
• Event date
• Event venue
• Event type
• Estimated guest count
• Service requirements
• Messages and enquiry details
• Information voluntarily submitted through website forms
• Technical information such as browser, device, IP address, cookies and website usage data where applicable

Personal information may be used to:

• Respond to enquiries
• Prepare quotations
• Process and manage bookings
• Communicate about requested services
• Provide customer support
• Confirm event requirements
• Improve website performance and user experience
• Measure website traffic and advertising performance
• Prevent misuse, fraud or security issues
• Comply with legal and regulatory obligations

Visitors may contact Waterloo Coffee through WhatsApp by clicking a WhatsApp button on the website. The website may redirect visitors to WhatsApp or WhatsApp Web using Waterloo Coffee's configured business contact number, +65 9117 7304.

WhatsApp is a third-party service. WhatsApp's own privacy policy and terms may apply when you open the service or communicate with Waterloo Coffee through it.

The website uses or connects with the following services in the ways described below:

• Repaint hosting and form-processing infrastructure used to deliver the website and process website enquiries
• Google Analytics to measure website usage and traffic
• Google Ads to support advertising measurement
• Google Tag Manager to manage website tags
• WhatsApp when a visitor chooses to start a conversation through a WhatsApp link

These services may process information in accordance with their own terms and privacy policies.

The website may use cookies or similar technologies for website functionality, analytics, advertising measurement and improving website performance. Google Analytics, Google Ads and tags managed through Google Tag Manager may use these technologies when they are loaded or used.

The website may also use session storage in the browser to manage the display of the homepage enquiry invitation during a visitor's session. External services such as WhatsApp have their own technologies and controls.

Personal information may be shared only when reasonably necessary with:

• Service providers supporting website operations
• Communication or form-processing providers
• Analytics and advertising providers where applicable
• Professional advisers or authorities where legally required
• Relevant parties necessary to provide the requested service

Personal information is retained only for as long as reasonably necessary to:

• Respond to enquiries
• Manage customer relationships
• Complete bookings and services
• Maintain business and accounting records
• Meet legal, regulatory or dispute-resolution requirements

Waterloo Coffee uses reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. No method of transmission or storage can be promised to be completely secure.

You may contact Waterloo Coffee to request access to or correction of your personal information, subject to applicable laws and reasonable verification requirements. Please use the contact details below.

Waterloo Coffee may update this Privacy Policy from time to time. The dates below identify the current version of this page.

• Bookings begin with an enquiry or quotation request.
• Pricing depends on event type, guest count, service duration, venue, location, menu, equipment and staffing requirements.
• A quotation is not a confirmed booking until written confirmation is provided.
• Changes to event requirements may affect the final quotation.

A booking is confirmed only after:

• Required booking details are provided.
• The quotation is accepted.
• Any required deposit or payment is received.
• Waterloo Coffee issues written booking confirmation.

Customers should provide accurate information, including:

• Event date
• Event start and end time
• Venue address
• Event type
• Estimated guest count
• Service duration
• Access and loading information
• Parking or unloading arrangements
• Lift availability
• Power supply requirements, if applicable
• Indoor or outdoor setup details
• Venue restrictions
• Event-day contact person

Incomplete or incorrect information may affect setup, timing, equipment or service availability.

• The quotation is based on the confirmed guest count and service duration.
• Changes should be communicated as early as possible.
• Additional guests, extended service time or additional menu items may incur extra charges.
• Any additional charges will be communicated before approval where reasonably possible.

The customer or venue may need to provide:

• Safe and suitable setup space
• Reasonable access for delivery and setup
• Parking or loading access where required
• Power supply or other facilities stated in the quotation
• A suitable sheltered or backup area for outdoor events
• Venue permission for coffee cart or catering operations

Waterloo Coffee may adjust or refuse setup if the location is unsafe, inaccessible or unsuitable.

• Customers must provide the confirmed access time and event schedule.
• Waterloo Coffee will aim to arrive and set up according to the agreed schedule.
• Delays caused by venue access, traffic, parking restrictions, security checks, customer delays or circumstances outside Waterloo Coffee's control may affect setup time.
• The venue should be ready before the agreed setup time.

• Coffee, matcha, beverages and menu items depend on the selected package.
• Menu selections should be confirmed before the event.
• Certain products may be subject to availability.
• Waterloo Coffee may offer a reasonable substitute if a selected item becomes unavailable.
• Material substitutions should be communicated where reasonably possible.

• Customers should inform Waterloo Coffee of dietary requirements or allergies before the event.
• Waterloo Coffee will try to accommodate reasonable requests where possible.
• Beverages and ingredients may be prepared in environments where cross-contact can occur.
• Waterloo Coffee cannot guarantee an allergen-free environment unless expressly confirmed in writing.

• Booking changes must be requested as early as possible.
• Changes are subject to availability.
• Changes to date, venue, guest count, duration, menu or equipment may affect pricing.
• An updated quotation or booking confirmation may be issued.

Cancellation, postponement, deposit and refund conditions will be stated in the applicable quotation or booking confirmation. Customers should contact Waterloo Coffee as early as possible if they need to cancel, postpone or change an event.

• Payment instructions will be provided in the quotation or booking confirmation.
• Any required deposit, balance payment and payment deadlines will be stated clearly before confirmation.
• Additional services or changes may require additional payment.
• The booking may be subject to cancellation if required payments are not received by the agreed deadline.

• Outdoor events should have a suitable sheltered or backup area.
• Severe weather may require a change of setup location, postponement or cancellation.
• Weather-related arrangements will follow the applicable quotation or booking confirmation.
• The safety of staff, guests and equipment takes priority.

Waterloo Coffee will make reasonable efforts to deliver the confirmed service but may be affected by:

• Severe weather
• Traffic incidents
• Venue restrictions
• Equipment failure
• Utility failure
• Public emergencies
• Staff emergencies
• Government restrictions
• Other circumstances outside reasonable control

Waterloo Coffee will communicate with the customer and seek a reasonable solution where possible.

Customers are responsible for:

• Providing accurate event information
• Obtaining venue permission
• Ensuring safe access and setup conditions
• Providing required facilities stated in the quotation
• Informing Waterloo Coffee about changes
• Ensuring guests follow reasonable safety instructions around equipment
• Making payments according to agreed terms

Please contact Waterloo Coffee if you need clarification before confirming a booking. The team can be reached at hello@waterloocoffee.sg or +65 9117 7304. You can also contact Waterloo Coffee on WhatsApp.